Effective Date: August 22, 2025
At HomeHalo Appliance Repair, your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our website, services, and SMS communications.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and physical address
- Service Details: Appliance type, service history, appointment preferences
- SMS Data: Phone numbers used for text alerts, confirmations, and updates
- Website Usage: IP address, browser type, and pages visited (via cookies or analytics tools)
2. How We Use Your Information
We use your information to:
- Schedule and confirm service appointments
- Send SMS updates and reminders
- Respond to inquiries and provide customer support
- Improve our website and service offerings
- Comply with legal obligations
NOTE: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
3. SMS Communications
By providing your mobile number, you consent to receive SMS messages related to your service requests. Message frequency varies. Standard message and data rates may apply. You can opt out anytime by replying STOP.
4. Data Sharing
We do not sell or rent your personal information. We may share data with trusted third-party providers (e.g., scheduling platforms, CRM tools) solely to deliver our services.
5. Data Security
We implement reasonable safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no system is 100% secure, so we encourage you to protect your own information as well.
6. Your Rights
You may request to:
- Access or correct your personal information
- Opt out of SMS or email communications
- Delete your data from our records (subject to legal retention requirements)
To make a request, contact us at:
📧 support@homehalorepair.com
📞 (616) 737-7780
7. Updates to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised effective date